Location Information:
We are located in Ontario, Canada. Our customers are located across North America, with several as far away as Mexico, Germany and Japan! For simplicity, please note that we do not accept pick-ups - all orders must be shipped. Returns/Exchanges:
The products found on GrafxWerks.Com are custom manufactured to order and are not returnable or exchangeable. With this in mind, please order carefully and verify the details of your order when you receive your e-mail confirmation.
In addition, please note that exchanges will not be accepted due to improper color selection. The color chart and vehicle photos provide a very accurate depiction of the actual vinyl color - be sure of the color before you order.
Exchanges on Defective/Worn Products:
All products on GrafxWerks.Com are guaranteed to be free of defects - if for some reason your decal does not adhere properly, does not fit properly, or otherwise does not satisfy your expectations, please contact us. We stand behind our products 100%!
Additional Pricing Information:
Orders of $20-$74 include shipping & handling to anywhere in Canada or the United States. A $3 shipping fee applies to orders under $20. Discounted Express Shipping is mandatory on orders of $75+. All prices are in US Dollars. Additional Shipping Information:
Regular Shipping By Postal Lettermail (Free!)
All orders are shipped via regular postal lettermail. Delivery time is approximately 7-10 business days, but may be up to 14 business days for tube-shipped items (windshield banners/eyebrows, etc). With increased security and customs intervention, please be patient or choose one of our Express Shipping options. Express Shipping (Canada/USA) [$15-$25]:
Your order will be shipped by USPS Priority Mail. Delivery within 6 business days of receipt of payment anywhere in the US and Canada (8 business days to Hawaii/Alaska). Orders over $74 require Express Shipping at a discounted rate. 2nd Day Air Shipping (Canada/USA) [$40-$65]:
Your order will be processed immediately, ahead of any other pending orders. Your order will be shipped by Purolator with advanced shipping notification and instant tracking. Delivery within 2 business days of receipt of payment anywhere in the US and Canada. Please note that we cannot ship orders to PO Boxes or to unconfirmed PayPal addresses. Customs/Import Duties:
Your order may be subject to customs or import duties. Most orders shipped to the United States or Canada are exempt from customs duties, but international shipments may be subject to such charges. These charges are levied by local government and are the responsibility of the buyer. Please contact your local government for additional information.
